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COVID 19 - Operational Update

 

Important Notice:

There is a lot changing in our world hour by hour. These changes have resulted in government directives mandating that we cancel orthodontic patient appointments. I can assure you the staff and I waited until the last possible moment to see if we could somehow work through this situation and see patients in active treatment.

This means that all scheduled appointments from Friday, March 20 until Friday, April 10 (three weeks) are canceled. At this time we plan to rebook your appointment starting April 13.

 

WE ARE HERE FOR ORTHODONTIC EMERGENCY PATIENTS

We are authorized by government authorities to treat orthodontic emergency patients.

Please call our office at 505-564-9000 to be scheduled for an emergency appointment. Please do not just show up.

Most emergencies will involve a broken archwire or a broken bracket (brace) that is causing significant discomfort or tissue irritation.

If you think something needs our immediate attention, we encourage you to use our Virtual Assessment Program. This will make it much easier for you versus trying to describe your concern.

We have easy to use instructions for you to use, just click here: https://orthosyneticstools.com/smileassessment/herman/ and follow the directions.

A staff member will be in contact with you within 24 hours.

I understand that my patients have active appliances in his or her mouth. If the patient or patient’s guardian is concerned that treatment is not going correctly and needs to be checked, please call my office to discuss your concerns. Based on that, my staff will advise you about your need for an emergency visit.

We can assure you that the staff and I deeply regret that we have to temporarily delay your treatment. I know we are all looking forward to good news about the virus in the near future.

 

Sincerely,
Drs. Herman and Layton, and FCOD Team