Customer Service

Question:

Your office is known for great customer service. How do you accomplish this at such a consistent level?

Answer:

My staff and I take providing outstanding customer service very seriously. We have minimal staff turn-over, which has allowed us to develop a team with advanced customer service skills. My staff is aware that our patients and their families determine if we are providing the best customer service. We don’t promise what we can’t deliver. We don’t market orthodontic care as “spa-like” because it isn’t; it’s health care. We also don’t offer endless discounts and then add on extra fees, or make prizes the focal point of our office. Instead, wide beautiful smiles without extractions and great customer service are what works for us.