COVID 19 - Operational Update

Staff Retention

Question:

My son’s orthodontist was the discount guy, and I always saw new staff in the office. It made his care frustrating. After two years of bringing my younger son to your office, it has been the same staff every time. Why do you have better staff retention than the other doctor?

Answer:

I have hired several employees from the orthodontist you mentioned and have found them to be excellent staff members. They chose to leave the other office because of lack of training, poor supervisors, and constant conflict. If you visit my office, it will be apparent that our staff is well trained, happy and motivated to meet the needs of patients. Our customer service is one of the biggest reasons patients choose my office.